Privacy Policy
Last updated: March 2026
1. Introduction
PlayCloud Softplay Rentals ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when you use our website or submit an inquiry for our soft play rental services.
2. Information We Collect
When you submit an inquiry through our website, we collect the following personal information: parents' or guardians' names, email address, phone number, event date and location (city), event type, number of children attending, setup preference (indoor or outdoor), and any additional comments you choose to provide. We may also collect basic usage data (such as pages visited) through standard web analytics tools to help us improve the website experience.
3. How We Use Your Information
The information you provide is used solely to respond to your inquiry, confirm event bookings, coordinate logistics for your rental, and send you relevant communications about your booking. We do not use your information for unsolicited marketing or share it with third parties for advertising purposes.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our business (such as email delivery services), and only to the extent necessary to provide those services. All such providers are required to keep your information confidential.
5. Data Retention
We retain your inquiry and booking information for as long as necessary to fulfill the services requested and to comply with any applicable legal obligations. You may request deletion of your personal data at any time by contacting us at the email address below.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are designed for events involving children, but our website is intended for use by parents and guardians only. We do not knowingly collect personal information directly from children under the age of 13.
8. Your Rights
You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us at [email protected].
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: 908-947-8226